Director, Product Enablement & Adoption

Aledade Inc.

2020 - Present

• Developed and scaled the infrastructure to roll out new tech and care workflows across 2,700+ independent practices—each operating under different sizes, staffing models, care delivery structures, and payer contracts.

•  Reduced time-to-first-use by 35% for core tech platform and accelerated early adoption of embedded features—49% for ED/TOC workflows and 13% for Risk coding— within one year.

• Built the internal coordination systems that aligned tech product, performance, and customer-facing teams–across dozens of overlapping tech and workflow updates per quarter.

• Maintained 98% CSAT for over one year from field teams on training and rollout support, with strong engagement in communications (97% training satisfaction, 78% open rate).

• Built structured intake and tagging systems that increased user feedback by 300% in one quarter—accelerating detection of adoption barriers and enabling faster iteration on training and product design.

• Created a standardized framework to classify tech releases by complexity and impact—scaling company-wide within one quarter to guide rollout planning, field training, and communication effort.

• Enabled practice leadership, doctors, and support staff to adopt new tech tools and workflows—across autonomous practices and without top-down enforcement. 

• Achieved a 32-point gain in daily tech platform use and a 14-point gain in provider use within 5 months.

• Achieved 85% CSAT among practices on communication and support quality, even during high-volume release periods.

• Enabled a 15-point rise in practice delivery of transitional care visits and ED follow-up services within 1 quarter.